During the referral process, you will be processing the personal data of your clients. You are responsible for the correct handling of this data as set out in the Data Protection Act (2018).
This declaration is for any individual submitting a referral on behalf of an applicant, such as a teacher, careers adviser, support worker, job coach or parent. It is important that you read this declaration carefully so that you are happy you understand its content.
a. How we verify the information you provide
If we, or a training provider, have any reason to believe that you have:
We may take any necessary steps to check with you and other parties whether the information you have provided is accurate or complete.
We have the right to cancel your referral if we determine (having carried out any necessary checks), or have reasonable belief, that your referral contains false information.
If you have any reason to believe that information we hold about you is not true, complete and accurate, you must tell us.
If you make a referral to more than one training programme, your client may secure more than one confirmed place. If this happens, we, and the course providers, will ask your client to accept one and withdraw from any others.
You can make referrals to as many programmes as you like, but your client can only be enrolled on one programme.
Your referral is a contract between you and us, and when your client accepts an offer from a course provider, there will be a separate contract between them and the course provider. No one else can enforce any part of these respective contracts under the terms of the Contracts (Rights of Third Parties) Act 1999 or any other legislation.
We try to process referrals efficiently and accurately. However, we are not responsible for any mistakes or delays, or any loss or damage suffered by you as a result of any mistakes or delays, which are due to the acts or omissions of course providers or which are otherwise outside of our reasonable control.
When you make a referral, the course provider will contact you and your client directly. It can sometimes take up to two weeks to receive a response from the course provider. In some cases, the provider may decide to only contact your client. When they contact you, they may require you to give further information about your client, such as their barriers to employment, work experience or date of birth. The course provider should also provide you with or make available to you relevant information about course information, payment incentives, requirements and any other relevant information such as how enrolling on this programme might affect your client’s benefits. They should also inform you of your right to cancel your referral should you or your client change your mind.
If you do not receive the required information, or you wish to make a complaint, or if you are not clear about anything relating to your referral and the information provided, you should contact the course provider directly to ask for further advice.
If your client becomes a participant of a programme, under your contract with the course provider, they must do all they can to provide the employability services in accordance with the contract they have with your client. If the course provider is unable to provide these services for any reason, they should do all they can to keep the disruption to your client’s education to a minimum, for example, by offering your client a place on a suitable alternative course or providing assistance to help your client find a suitable alternative place elsewhere.
You have the right to cancel your whole referral. If you let us know within 14 days of the date on our official welcome email to you, we will inform the course provider of your withdrawal.
To do this, please contact email@example.com.
We limit access to the personal information contained within your referral to course providers, certain organisations who have statutory or regulatory responsibilities and to trusted, non-commercial organisations to enable research about the employability sector.
When you submit a referral, Skills Training Network Ltd may use your and your client’s personal information for the following purposes:
Before submitting a referral on behalf of someone else, an agent must:
We have the right to cancel a referral if we determine (having carried out any necessary checks), or have reason to believe, that an agent has not fully complied with these requirements.