Privacy

We take your privacy very seriously. Read the following privacy policy to understand how we use and protect the information that you provide to us. We’ve divided it into headings you can select and view, depending on the services you are using. By using this website, you consent to the collection, storage, use and transfer of your information under the terms of this policy.

If we make any major changes to this policy, we’ll add an alert on this website, our social media channels, or contact you.

Who we are

This website [skillstrainingnetwork.org] is operated by Skills Training Network Limited, a company registered in Scotland with company number SC731815. Skills Training Network manages applications and referrals to employability programmes across Scotland.

All personal information provided by you through this website is under the control of Skills Training Network, and we’re responsible for taking care of your personal information in line with the Data Protection Act 2018, and the UK General Data Protection Regulation (GDPR).

This policy may refer to the organisation as ‘STN’, ‘our’, ‘us’, or ‘we’, and our registered office is 5 Striven Gardens, Glasgow, G20 6DU.


Terms used in this policy

When explaining how we use your personal information, we use quite a few terms to describe our services. If you don’t understand any of them, please contact us at hello@skillstrainingnetwork.org.

We try to use language that is easy to understand, and avoid legal terms. However, we’re required by law to include certain information in our privacy policy – here we explain what these terms mean:

  • UK General Data Protection Regulation (GDPR) is a regulation on data protection and privacy, that applies within the United Kingdom (UK). The regulation provides individual control and rights in respect of personal information.

  • Data Protection Act 2018 (DPA), along with the GDPR, sets the regime for handling personal data within the UK.   

  • Personal data is information about individuals, like name and address, or educational or work achievements. Our policy may refer to personal data as ‘personal information’.

  • ‘Special category’ personal data is personal information the GDPR considers to be sensitive, such as information about ethnicity, sexual orientation, religious beliefs, or mental and physical health. Use of this personal information is subject to stricter conditions under the GDPR.

  • Lawful basis for processing – all uses of personal information must be supported by a ‘lawful basis for processing’. This means there must be provisions in the GDPR or DPA allowing the use of personal information for specific purposes.

Collecting your personal information

When you visit our website, we may collect your personal information, so we can contact you about your request or enquiry. This could include:

  • your name, contact details, and interests, if you register to receive a newsletter, updates about our services, or information from third parties
  • relevant details about you or your enquiry if you complete a form on our website or provide a response to one of our onsite surveys
  • collecting your IP address when you visit our website, if you are the only person with access to your computer or device, and it can identify you. We may produce combined statistics about visitors to our website and website traffic patterns, answers to questions, content entered, and related website information. The information used for these purposes is aggregated (i.e. combined with other user data) and anonymised. It’s used to improve our website, and will not be shared in a way which identifies you

Calling Skills Training Network

When you call STN through our main contact numbers we will record the call for quality and training purposes. Recordings are held for a maximum of three months. During a call we may ask you some security questions or questions about your interaction with STN to help us to deal with your enquiry.


Sharing your personal information

We may share your personal information with employees of STN, or our suppliers who provide services to us, if this is necessary to progress or address your request/enquiry.

If you raise a complaint about STN, a member of staff, or a third party organisation which engages with a STN service, we will review your complaint to decide if we are able to investigate in accordance with our complaints policy. During a complaint investigation STN may need to share some of your personal information, together with the details of your complaint, with third parties if appropriate. Where this occurs STN will endeavour to provide the minimum information required to support the handling of the complaint; this activity is undertaken by STN in support of our legitimate interests to investigate your complaint.

Collecting and using your personal information

When you apply or make a referral to a training programme, we may collect the personal information below. 

  • If you register on our website, we collect your username, chosen password, answers to security questions, your name, and email address.
  • If you apply to a training programme, we may ask you to provide your name, date of birth, contact details, postcode, the name and contact details of the keyworker that informed you of the training programme, communication preferences, as well as other information about your employment status and current situation. 
  • If you make a referral to a training programme, we may ask you to provide your name, name of employer and contact details. We may also ask you to provide information about the individual you are referring such as their name, date of birth, contact details, postcode, communication preferences, as well as a description of the individual’s employment status and current situation. You must make sure you have the permission of the referred individual to provide us with their details.
  • How you want to be contacted – if you opt to receive further information from STN or third parties.

Sharing your personal information

We may share your personal information with organisations or individuals, for the purposes listed below.

Supporting your application to a training programme

  • We share the personal information in your applications with the relevant training providers, so they can consider your application. We may also liaise with them about your application.
  • Our partners are obliged to keep your information secure and to use the information only to fulfil specific and agreed purposes. We will check where possible that appropriate steps have been taken by the recipient to protect your information.  

Supporting your referral to a training programme

  • We share the personal information in your referrals with the relevant training providers, so they can consider your referral. We may also liaise with them about the details of your referral.
  • Our partners are obliged to keep your information secure and to use the information only to fulfil specific and agreed purposes. We will check where possible that appropriate steps have been taken by the recipient to protect your information.  

Prevention and detection of crime

We may share personal information with relevant statutory organisations, like the police, to support the prevention and detection of crime, and for child protection purposes.

We may need to share some of your personal information with partners that work with us to deliver our services to you. Our partners are obliged to keep your information secure and to use the information only to fulfil specific and agreed purposes. We will check where possible that appropriate steps have been taken by the recipient to protect your information.  

Because we want your experience of our website to be as informative and useful as possible, we may provide links to websites operated by third parties (“Third-Party Websites”).

The website may also include functionality that allows you to publish your information onto third-party websites.

Be aware that we do not control such Third-Party Websites and that such Third-Party Websites may send their own cookies to users, or otherwise collect data or solicit personal information.

We assume no responsibility for the information gathering practices of Third Party websites that you are able to access through our website, and we encourage you to review each Third-Party website’s privacy policy before disclosing any personally identifiable information.

Collecting and using your personal information

We may collect your personal information, including your name, role, and contact details, if you:

  • provide support for a STN applicant in a keyworker or parental capacity
  • act as an agent on behalf of an applicant, so you can send and manage referrals on their behalf, and so we know an applicant is happy for us to speak to you about their application

We may also send you survey requests, so we can improve the services we offer.


Sharing your personal information

We may share the personal information we collect about you with:

  • our service providers, who may need your personal information to progress your request or enquiry
  • course providers, if you’ve submitted a referral on behalf of an applicant

The Skills Training Network maintains a high standard of both physical and network security designed to protect paper or electronic forms of storage to hold and process your personal information.

Information that we hold about you will be subject to rigorous safeguards to ensure that it isn’t accessed or disclosed inappropriately. We also take steps so that your information is not damaged or rendered unavailable to those who have a right to see it.

The UK General Data Protection Regulation (GDPR) contains a variety of purposes for which personal information can be used, and our uses of personal information must meet one of these. They are listed at Article 6 of the GDPR.

There are also additional requirements in respect of ‘special category’ personal information listed at Article 9 (2) of the GDPR. The Data Protection Act 2018 contains provisions that allow personal information about criminal convictions to be used where certain circumstances apply.

This is known as the ‘lawful basis for processing’. Skills Training Network’s lawful basis for processing is explained in more detail below.


Personal information

Purpose 1 – Managing your application to a training programme

If you apply through Skills Training Network, you’re accepting our terms and conditions, and entering into a contract with us. We’ll collect the personal information necessary to satisfy the purpose of this contract, such as personal information to allow course providers to make informed decisions on whether to offer a place on a course. This also covers personal information collected from other sources, such as referral agencies.

GDPR lawful basis for processing – Article 6 1 (b) ‘processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract’.

Purpose 2 – Enhancing customer experience

We offer services that enhance customer experience, which people can opt in to. These include:

  • receipt of information about programmes, careers, and products and services that applicants and referral agencies might be interested in

GDPR lawful basis for processing – Article 6 1 (a) where an individual ‘has given consent to the processing of his or her personal data for one of more specific purposes’.

We will obtain a separate consent for these functions, in addition to the terms agreed to when applicants and others agree to the terms of service associated with the product.

We may send you details of opportunities to support our market research or user research activity. If you decide to engage with these activities, your responses will be used to inform and improve Skills Training Network products and services offered to our range of customers.

GDPR lawful basis for processing – Article 6 1 (f) where ‘processing is necessary for the purposes of legitimate interests pursued by the controller or by a third party except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child’.

Contacting select groups of customers or partners to support engagement in improving our products through user testing research or market research is a legitimate activity which helps to improve the support and products we provide. Market research may be delivered by third parties under contract which will assure your information and responses are appropriately secured and managed in accordance with data protection legislation. Wherever possible, feedback and responses to this form of activity will be anonymised in any final reports.


Withdrawing consent

You can opt out of receiving further information and advice, by clicking the ‘Unsubscribe’ link in the communications you receive from us. Or, you can contact us.

How we collect your personal information

If we engage with each other through social media, we may collect information contained in your posts or blogs, comments, likes, voting, web chat, video uploads, or private messaging functions, from any of the social media links available to you on this website.


How we share your personal information

Any personal information you choose to share could be accessed publicly, if you to share any content on this site, or on any of our social media sites (Facebook, Twitter, YouTube, Pinterest, Instagram, Vine, LinkedIn, or Google+). This includes disclosing personal information if you engage with Skills Training Network social media, such as posting comments on our Skills Training Network Facebook page, sending us a private message, uploading a video, or tweeting us.

We cannot be held responsible for any damaging actions or behaviours which may result, following your use of this, or any other related social media activity.


Social media acceptable use

When you engage with Skills Training Network on social media, such as our Facebook page or Twitter feed, comments you post are live as soon as you publish them. We do not check and approve them beforehand. We will remove inappropriate posts. 


Cookies

We want to make sure we give you very clear information about the cookies we collect, how we use them, and how to disable them – read our cookies policy.

We use cookies to provide users with the functionality contained in our website, and produce anonymous information to help analyse website traffic, usage, and behaviour. This helps us improve the visitor experience on our website, and ensure you receive relevant adverts when you use our website, and others.

The GDPR provides you with rights in respect of your personal information.

  • The right to be informed about the way Skills Training Network processes your information – we provide these details when you first use a Skills Training Network service and this includes the information available through this privacy policy.
  • The right of access to information Skills Training Network holds about you. There may be a requirement to provide identification details so we can be sure we are sharing information with the right person. We may also ask you for confirmation of the information you are hoping to obtain or your interactions with Skills Training Network to support this handling of your request.
  • The right of data portability – provides a right to a machine readable copy of your information in certain circumstances.
  • The right to object to ‘automated decision-making’ including profiling – you have a right under the GDPR to object to any decision that has legal effects on you made by solely automated means (e.g. no human intervention). Skills Training Network’s uses of personal information doesn’t include automated decision-making as defined in the GDPR.
  • The right to ‘rectification’ of your information – if you believe that the information Skills Training Network holds about you is inaccurate, you have a right to ask us to amend or update that information.
  • The right to request deletion of your personal information – you can request that we delete the personal information we hold about you and will provide a response.
  • The right to object to uses of personal information, in particular where the lawful basis for processing relies on processing in the public interests, or Skills Training Network’s legitimate interests. See the section ‘Lawful basis for processing’ for more information.
  • The right to restrict processing, which is available in certain circumstances.

If you would like to apply these rights, or have questions about Skills Training Network’s use of personal information, please email hello@skillstrainingnetwork.org, or write to: Skills Training Network, 5 Striven Gardens, Glasgow G20 6DU. Further details about these rights can be found on the Information Commissioner’s website.

If you’d like to opt out of receiving direct marketing, you can click the ‘Unsubscribe’ link in the communications we send, or, if you have applied through Skills Training Network, you can contact us.

The data controller responsible in respect of the information collected on this website is The Skills Training Network Limited, which is notified to the Information Commissioner as a data controller.

If you remain dissatisfied with our response following any review related to a request you have made regarding your personal data, you are entitled to appeal to the Information Commissioner. Such an application should be sent to the following address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Email: Scotland@ico.org.uk

Website: https://www.ico.gov.uk

If you have any questions about this privacy policy or our treatment of your personal information, you can get in touch at hello@skillstrainingnetwork.org.

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