Hospitality and Customer Service Bundle

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Level 2 Food Safety – Catering – Level 2 Awards in Food Safety are suited for anyone working in a catering, manufacturing or retail setting where food is prepared, cooked and handled. Approval body: CPD, Gatehouse Awards, Institute of Hospitality & IIRSM Typical environments may include: • Pubs, hotels, restaurants; • Supermarkets and retail environments; • Food and drink manufacturers; • Hospitals; • Care homes; • Schools This course would also benefit anyone who is looking to source employment within this area.

Allergen Awareness – This course covers general allergies, food allergies and food intolerances and explain the differences between them. It covers the 14 allergens controlled by legislation along with food additives and how they can trigger allergic reactions. It takes a detailed look at the symptoms of food allergies and takes in the wider picture discussing the current theories of why rates are increasing. Approval Body: CPD, Gatehouse Awards, Institute of Hospitality & IIRSM COSHH

(Control of Substances Hazardous to Health) – Covering below modules – Introducing COSHH Different Types of Hazard Different Types of Exposure Regulations and Approved Labelling Assessing COSHH Risks The Risk Assessment in Practice Exposure Control Staying in Control Training and Emergency Planning Course Summary Approval body: IIRSM & Institute of Hospitality

Customer Service – This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more. Approval body: CPD

Slips, trips & Falls: This course will introduce you to some of the statistics relating to slips, trips and falls and dispel some of the myths surrounding them. It also touches on the law as it relates to slips, trips and falls. It contains real examples of where things have gone wrong and some practical steps that could have been taken to prevent these incidents. Approval body: IIRSM

All courses will be beneficial to those looking to upskill or source employment. Courses completed via E-Learning, tutor support available.