Course Face-to-Face Online
Delivered online (remote or from our Dumfries base)
  • Funding available


  • Hospitality
  • Industry
  • Rolling programme
  • Start date
  • 16 years +
  • Eligible Age Range

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About this programme



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This online package is suitable for those wishing to get into the Hospitality industry or for those who are already working in the industry but who would like to progress by gaining formal qualifications. This training will deliver instant impact and holders of the qualification will have the knowledge and skills to enable them to work as an effective server in hospitality. On successful completion of this training package candidates will receive the following certificates:

• Highfield Level 2 Award in Customer Service

• Highfield Scottish Training for Alcohol Retailers and Servers

• Highfield Level 2 Award in Food Safety for Catering

Please note, this course this course is funded through Skills Development Scotland’s ITA funding programme. Eligibility criteria:

  • aged 16 or over
  • not in education or involved in any other Skills Development Scotland funded programme
  • unemployed and looking to get back into work OR
  • employed, earning £22,000 or less per year and looking to progress in or change your job
  • resident in Scotland

You will be sent the link to the ITA funding application after submitting the STN application.

Where you'll be

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  • Address 15 Dalscone Way, Dumfries
  • Post Code DG1 1QU
  • Country Scotland

Here's something you should know

Info Box

Employability programmes work a little differently from other courses, especially when it comes to eligibility. For example, someone from Glasgow wouldn't be eligible for a programme taking place in North Ayrshire, and vice versa. Check the Postcode Eligibility tab in the Things to Know section to make sure this programme is open to you.

Things to know

Updated on November 7, 2023 at 6:48 pm
  • Allowance: Funding available
  • Industry: Hospitality
  • Programme Type: Course
  • Eligible Age Range: 16 years +
  • Qualification Gained: • Highfield Level 2 Award in Customer Service • Highfield Scottish Training for Alcohol Retailers and Servers • Highfield Level 2 Award in Food Safety for Cateringce Holders - SCQF Level 6
  • Course Length: At candidate's own pace
  • Eligible Groups: Not in Full Time Education, In Receipt of Benefit, Disabled Person, Lone Parent, Homeless / At Risk of Homelessness, Care Experienced, Refugee, Ex-Offender, LGBT+, BME Groups, Substance Misuse, Health Conditions, Long Term Unemployment
  • Attendance Pattern: Online at candidates own pace
  • Travel Expenses Covered: No
  • Postcode Eligibility: Dumfries and Galloway
  • Start date: Rolling programme

Meet your tutor

Louise Ramsay of DG Training is qualified and experienced in the development and delivery of many types of courses, including Scottish Licensing, First Aid, Food Hygiene, Health & Safety, Trainer Training, Management, Customer Service and Hospitality Service Skills. Her enthusiasm and excellent communication skills ensure that candidates get the maximum benefit from their training.

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