Requesting Information

How to request further information

If you require a copy of your application or referral, please email us.

If the website does not provide the information you require, you can make a request for it under the Freedom of Information (FOI) Act. Please send your request to or alternatively by post to:

Skills Training Network
5 Striven Gardens, Glasgow G20 6DU

Requests must be in writing and must include your name and an address (either postal or email). Please try to be as specific as possible about the information you would like, as this will help us to respond accurately and promptly. Where possible, please include a contact telephone number so we can contact you to discuss your request if necessary.

What happens next

We will respond to your request promptly and within 20 working days. We will always acknowledge receipt of Freedom of Information requests made to the above email and postal addresses and we will let you know if we need to extend the deadline.

Please note that:

  • If we estimate that it is likely to take more than 24 working hours to compile your information, the Act permits us to charge you to fulfil your request. We will provide information about this to you, if applicable to your request.
  • If your requested information falls within categories specified in the Act, such as personal data about individual employees, we may withhold it.
  • The Act says that information is exempt from disclosure if it is reasonably accessible to you by other means (including where it is accessible only on payment) or if it is intended for future publication. So if these exemptions apply to your enquiry, we will provide further details of how to find the information in our reply to you.

If you are unhappy with our response to your FOI request for information, you may ask us to reconsider it at an internal review. We will provide you with details of how to do this in our reply to you.

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