Customer Service: This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more. Approval body: CPD
Managing meetings: The course starts with some basic definitions and statistics that outline how important running meetings effectively can be. It examines factors that make meetings great, and some practical steps you can take to ensure everything runs smoothly and successful outcomes are achieved. It also covers some of the ways you can handle any problems that may arise. Finally, it looks at different decision-making approaches you can use and finishes off with some notes on keeping a learning log to help you learn and grow, ultimately becoming a more confident and effective participant or chairperson. Approval body: CPD
Display Screen Equipment Awareness – This course fulfils your statutory training obligations and covers among other things, the correct way to set up and use your display screen equipment safely. Reducing the risk of work related conditions. Also useful for those looking to move into this profession. Approval body: IIRSM & CPD
Cyber Security -This short course will explain why cyber attacks and data breaches happen and provide practical advice on how to set up effective defences. First, the course will identify potential ‘cyber threat actors’ who initiate cybercrime, along with looking at the main motivations behind cyber-attacks on individuals and organisations. Approval body: CPD & IIRSM
Problem solving in a workplace – This course covers a range of problems that occur in the workplace – and how they can be recognised, controlled and solved. You’ll learn about the three main areas in which problems can occur – people tasks and resources. Problems with people can include personality clashes, dangerous, offensive or illegal behaviour, poor communication and differences of opinion. You’ll learn about the Equality Act 2010 and how it applies to discrimination. Useful to those within a workplace and those who are seeking employment.
All courses delivered via E-Learning. Tutor support available via telephone/video call/e-mail.